Welcome to Notting Hill Florist. These Terms & Conditions set out the basis upon which you may access and use our website for the purchase and delivery of flowers and related items in Notting Hill and the surrounding areas. By placing an order on our website, you agree to be bound by these Terms & Conditions. These terms are designed specifically for customers seeking online flower delivery services in Notting Hill and neighbouring districts.
In these Terms & Conditions the following definitions apply:
Notting Hill Florist offers flower delivery services throughout Notting Hill and its surrounding areas. These Terms & Conditions apply to all customers within these locations. For the avoidance of doubt, surrounding areas may include but are not limited to neighbouring postcodes bordering Notting Hill. Please check our Delivery Information page for current coverage details.
We aim to make ordering flowers online in Notting Hill straightforward and secure. To place an order for flower delivery, please follow these steps:
Orders will only be accepted once successfully processed, and you receive an order confirmation from us. All orders are subject to availability of Products, delivery capability to the proposed address, and completion of payment.
Flower arrangements are subject to seasonal availability and may differ in appearance from the images displayed on our Website. In some cases, specific blooms, containers, or accessories may be unavailable. In such circumstances, we reserve the right to substitute with products of equal or greater value while maintaining the overall style, theme, and colour palette as closely as possible. Should a significant substitution be required, we will make reasonable efforts to contact you for approval.
All prices displayed on our Website are in Pounds Sterling (£) and include VAT where applicable. The price for delivery is clearly shown during the ordering process and may vary by location within or around Notting Hill. Full payment must be made at the time of ordering. We accept a variety of secure payment methods as presented at checkout.
Your payment details are processed securely and are not stored by Notting Hill Florist. By submitting your order, you confirm that the payment details provided are valid and that you are authorised to use the payment method.
Once you complete the checkout process and payment is accepted, you will receive an order confirmation notification. This confirmation will outline your order details, including items, delivery address, date, and total amount paid. Please review the confirmation carefully and contact us immediately if any details are incorrect. It is your responsibility to ensure the delivery address and recipient details are accurate; we cannot be held responsible for failed deliveries due to inaccurate or incomplete information.
We offer flower delivery across Notting Hill and nearby areas on selected dates, subject to availability. Same-day or timed delivery options may be available for orders placed before the cut-off time, as set out on our Website. While we make every effort to deliver at the requested time, delivery times are approximate and cannot be guaranteed, especially during peak periods such as Valentine’s Day or Mother’s Day.
If the recipient is not available at the delivery address, our driver will attempt to leave the flowers with a neighbour or in a safe location, in accordance with any delivery instructions provided at checkout. Where this is not possible, we will leave a calling card with instructions for redelivery or collection. Additional delivery attempts may result in extra charges. We are not liable for delays caused by circumstances outside our control, including adverse weather or traffic conditions.
You may cancel your order for a full refund before it has been dispatched. To cancel, please notify us as soon as possible quoting your order reference. Once your order has been prepared or dispatched for delivery, cancellation is no longer possible. Due to the perishable nature of our Products, once dispatched or delivered, orders cannot be refunded unless the Products are defective or not as described.
Your statutory rights as a consumer are not affected. Where you are entitled to a refund owing to cancellation, we will issue it to the original payment method within 5-7 working days.
If you are dissatisfied with the quality or freshness of the flowers received, please contact us as soon as possible—ideally within 24 hours of delivery—providing details and, if possible, photographs of the issue. We may offer a replacement, partial refund, or full refund at our sole discretion, where we determine the flowers did not meet our usual standards. Please retain the flowers for inspection if requested. We will always comply with your statutory rights as required by UK consumer protection law.
Customers may add a personal message to be delivered with their flower order. We reserve the right to refuse, edit or remove any messages that contain language or content deemed to be offensive, inappropriate, or unlawful.
All content, including images, product descriptions, and graphics on our Website, remain our property or that of our licensors. The content may not be reproduced, copied, or used for commercial purposes without our explicit written consent.
Our liability for any loss or damage arising via the use of our Website or Products is limited to the purchase price of your order. We are not liable for indirect, incidental, special, or consequential losses. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation.
We shall not be held responsible where delays or non-performance result from causes outside our reasonable control, including but not limited to force majeure events such as extreme weather, strikes, or disturbances in transportation links.
You are responsible for ensuring that the delivery details provided to us are accurate and complete, and for making arrangements for receipt of the Products. Where Products are to be delivered to an address other than your own, we rely on your instructions and accept no liability for loss, damage, or delays resulting from inaccurate information.
We handle your personal details in accordance with our Privacy Policy. All information provided by you is processed in line with UK data protection legislation. You are responsible for ensuring that any information you provide to us is accurate and up-to-date.
We reserve the right to amend these Terms & Conditions from time to time. Any changes will take effect when posted on our Website. Continued use of the Website and our services following such changes constitutes acceptance of the revised Terms & Conditions. Please review this page regularly for updates.
These Terms & Conditions and any dispute or claim arising out of or in connection with their subject matter shall be governed by and construed under the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is found by a court or other competent authority to be invalid or unenforceable, such provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Notting Hill Florist relating to your use of our online shop and services. No other terms, whether express or implied, shall form part of this agreement unless expressly agreed by us in writing.
If you have questions regarding these Terms & Conditions, the order process, or online flower delivery in Notting Hill and the surrounding areas, please use the website’s contact form. We are always happy to assist our customers.
Note: These Terms & Conditions apply to all customers ordering for delivery in Notting Hill and the surrounding areas via Notting Hill Florist’s online shop. Please read them carefully before confirming your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Notting Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Notting Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
