As a valued Notting Hill Florist customer, you can trust that our blooms will arrive fresh and beautiful, whether you're sending them to a loved one or decorating your home or business. As your local Notting Hill florist, we are committed to delighting you with every delivery. That’s why all our flowers come with a Fresh Flowers Guarantee: your flowers will arrive in perfect condition and remain fresh for a minimum of five days from delivery when cared for as advised.
We take exceptional care in packing and dispatching our bouquets, but on rare occasions, flowers may sustain damage in transit. If your order arrives with any flowers or foliage visibly damaged, please contact us within 24 hours of receipt. We kindly ask you to provide a clear photograph of the damaged items and the original packaging. Our team will assess the situation swiftly and arrange for a suitable resolution, ensuring your satisfaction remains our priority.
All flower arrangements supplied by Notting Hill Florist are covered by our Five Day Freshness Window. If, after following our recommended care instructions, your flowers wilt or deteriorate within five days of delivery, please let us know as soon as you notice the problem. Reporting freshness concerns within this timeframe helps us uphold our high standards and continue serving our loyal Notting Hill community.
Should you receive an order that does not meet expectations due to damage or freshness issues, you are eligible for either a full refund or a replacement bouquet of equal value. Simply contact our customer service team with details and photographic evidence where possible. We will arrange a collection or disposal of the unsatisfactory flowers if required, and organise your refund or replacement promptly. Your satisfaction is our goal, and we strive to resolve all queries in a timely manner.
If you have any concerns, complaints, or queries about your order, please reach out to us without hesitation. For the quickest resolution, provide your order reference number and as much detail as possible. Once received, our team will investigate the issue and aim to respond within one business day. We promise to keep you informed each step of the way and will work with you to find a fair and satisfying outcome to any complaint.
We are proud to serve the Notting Hill area, delivering to both local households and businesses with a personal touch. We value the trust our customers place in us and are committed to upholding the highest standards of quality, reliability, and customer service. If you need assistance or have any questions regarding our Returns, Refunds & Complaints policy, our friendly team is here to help you at every stage.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
